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Member Services
How long have you been a member of the Credit Union?
Less than 1 year.
1 - 3 years.
4 - 6 years.
7 - 10 years.
11+ years.
Does your immediate family members belong to the Credit Union?
Yes
No
Who do you consider to be your primary financial institution?
The State Credit Union
United Bank
BB&T
Fifth Third Bank
Chase Bank
Suntrust
City National
Other
How do you conduct the majority of your transactions? (Check all that apply)
Lobby
Drive-Thru
Phone
CU24
SCU on WEB
ATM/Check Card
Night Depository
Mail
Does the Credit Union offer the products and services I need?
Yes
No
Does the Credit Union staff respond quickly and accurately to resolve concerns with your account?
Strongly Agree
Agree
Acceptable
Disagree
Strongly Disagree
Is the Credit Union staff professional and knowledgeable about the products and services offered?
Strongly Agree
Agree
Acceptable
Disagree
Strongly Disagree
Submit
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Loan Services
What type of loan did you apply for?
Auto
Recreational Vehicle
Mortgage
Home Equity
Personal
Share Secured
Other
What were your top reasons for getting your loan at the Credit Union?
Interest Rate
Convenience
Payroll Deduction
Staff Service
Other
Was our loan staff knowledgeable and professional?
Yes
No
How would you rate your overall experience with our loan staff and your loan process?
Excellent
Good
Fair
Poor
Did our loan staff offer you the following products with your loan? (Mark all that apply)
Credit disability Insurance
Credit Life Insurance
GAP Insurance
Mechanical Breakdown (Auto)
Did our loan staff offer you another loan product? (Mark all that apply)
Home Equity Line of Credit
Refinance your mortgage
Refinance existing loan
Unsecured loan
Debt consolidation
Credit Card
Were you happy with your loan service?
Yes
No
Submit
Cancel